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Terms and Conditions

These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between you (the "User," "Client," or "Customer") and Kaiz La International Co., Ltd, including its affiliates, successors, and assigns (collectively referred to as "Kaiz La," "Company," "we," "our," or "us"). By accessing or utilizing our website, platforms, or services, including but not limited to the KaiExpert digital assistant, you hereby acknowledge and agree to be legally bound by these Terms.

1. Introduction

Whereas Kaiz La is engaged in the business of providing sourcing-as-a-service solutions, facilitating introductions and communications between Users and third-party suppliers and exporters, Kaiz La does not, under any circumstances, act as an exporter, importer, customs broker, shipping agent, or legal representative of either party to any transaction. By continuing to access, browse, or utilize the services of Kaiz La, you expressly agree that these Terms govern your use of our services. If you do not agree with any provision contained herein, you must immediately discontinue the use of our services.

2. Definitions

For the purposes of this Agreement, the following definitions shall apply unless otherwise indicated:

  • "Services" shall mean the sourcing facilitation, supplier introductions, information exchange, and ancillary digital support provided by Kaiz La, including but not limited to the KaiExpert chatbot.
  • "User" shall mean any natural person, legal entity, corporation, partnership, or organization accessing or utilizing the Services of Kaiz La.
  • "Supplier" or "Exporter" shall mean any third-party manufacturer, vendor, distributor, or exporter introduced or referenced by Kaiz La in the course of providing its Services.
  • "Confidential Information" shall include any non-public, proprietary, or commercially sensitive information disclosed to Kaiz La or obtained through its Services.
  • "Jurisdiction" shall mean the applicable laws of the People’s Republic of China unless otherwise required by mandatory local laws.

3. Nature of Services

The User expressly acknowledges, understands, and agrees that Kaiz La is a sourcing-as-a-service platform that provides introductions, facilitation, and informational support to assist Users in identifying suitable suppliers and exporters in China and related markets. Kaiz La is not an exporter, importer, customs broker, or freight forwarder. Kaiz La does not own, control, manufacture, or ship the goods sourced by the User. Kaiz La shall not be deemed a party to any contract, sales agreement, or shipment arrangement entered into by the User and any Supplier.

4. User Eligibility and Responsibilities

The Services of Kaiz La may only be used by parties who are legally capable of entering into binding contracts under applicable law. By using the Services, the User represents and warrants that they are duly authorized to enter into and abide by these Terms, shall provide accurate information, and shall comply with all applicable export, import, trade, and regulatory laws.

5. Payment Terms

Unless otherwise agreed in writing, all fees, charges, or consideration payable to Kaiz La shall be settled in full prior to the provision of Services. Payments shall be made in cleared funds through approved channels. The User shall bear all bank charges, transfer costs, duties, and taxes applicable thereto. Kaiz La reserves the right to withhold Services or suspend accounts for non-payment. All payments are strictly non-refundable unless otherwise mandated by applicable law.

6. Confidentiality

Kaiz La shall maintain strict confidentiality of all non-public information disclosed to it. Confidential Information shall not be disclosed to unauthorized third parties without prior written consent, except as required by law. Notwithstanding, Kaiz La shall not be liable for breaches of confidentiality arising from actions of independent Suppliers or third-party service providers beyond its control.

7. Intellectual Property

All trademarks, trade names, logos, service marks, software, methodologies, and original content belonging to Kaiz La are and shall remain the exclusive intellectual property of Kaiz La. Users may not reproduce, duplicate, or exploit any portion of the Services without the express written consent of Kaiz La.

8. Indemnification

The User agrees to indemnify, defend, and hold harmless Kaiz La, its affiliates, employees, and agents from any and all claims, damages, liabilities, costs, or expenses arising out of (i) User’s breach of these Terms, (ii) transactions or disputes between the User and any Supplier, or (iii) violation of applicable laws.

9. Limitation of Liability

To the fullest extent permitted by law, Kaiz La shall not be liable for any direct, indirect, incidental, consequential, or special damages, including loss of profits, goodwill, or data. Kaiz La’s liability, if any, shall not exceed the aggregate amount of service fees actually paid by the User.

10. Termination and Suspension

Kaiz La reserves the right, at its sole discretion, to suspend, restrict, or terminate User access to its Services at any time, with or without cause. Termination shall not release the User from obligations accrued prior to termination. Provisions relating to confidentiality, indemnification, and limitation of liability shall survive termination.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China. Any dispute, controversy, or claim arising out of or in connection with these Terms shall be resolved through binding arbitration in Shenzhen, under CIETAC rules. The language of arbitration shall be English.

12. Force Majeure

Kaiz La shall not be held liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, pandemics, supply chain interruptions, or acts of third-party service providers.

13. Third-Party Links and Platforms

Kaiz La may provide references or links to external websites, suppliers, or platforms for User convenience. Such references do not constitute an endorsement. Kaiz La disclaims responsibility for the accuracy, reliability, or legality of third-party content.

14. Privacy

By using our Services, the User consents to the collection, storage, and processing of personal data in accordance with applicable data protection regulations, including but not limited to GDPR and CCPA where applicable. Kaiz La shall take commercially reasonable measures to safeguard personal data but disclaims liability for breaches arising from circumstances beyond its reasonable control.

15. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between the parties and supersede any prior understandings.
  • Severability: If any provision herein is deemed unenforceable, the remaining provisions shall remain in effect.
  • Waiver: Failure of Kaiz La to enforce any right or provision shall not be deemed a waiver of such right.
  • Assignment: Users may not assign rights or obligations hereunder without prior written consent of Kaiz La.

16. Contact

For any inquiries regarding these Terms, please contact Kaiz La International Co., Ltd. at our registered office in Shenzhen, China. Connect with us to explore smarter, safer, and faster sourcing.